nustae Privacy Policy

nustae ("nustae," "we," "our," or "us") operates the online gaming platform accessible at nustae.net, offering sports betting, live casino, JILI slots, bingo, and sabong services to players in the Philippines. We are committed to protecting and respecting the privacy of every individual who interacts with our platform.

This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by nustae. Please read this policy carefully to understand our practices regarding your personal data and how we treat it. This policy is written in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines, and its Implementing Rules and Regulations.

This Privacy Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. Where there is any conflict between this Privacy Policy and those documents on matters of data privacy, this Privacy Policy shall prevail.

For the purposes of the Data Privacy Act of 2012 and all applicable Philippine data protection legislation, nustae is the personal information controller in respect of personal data collected through the nustae platform.

As personal information controller, nustae determines the purposes and means of processing your personal data. We have designated a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this Privacy Policy and our compliance with data protection law.

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our Data Protection Officer using the details set out in Section 15 of this policy.

nustae collects and processes the following categories of personal data about you, depending on the nature of your interaction with the platform:

nustae does not intentionally collect sensitive personal information (as defined under the Data Privacy Act of 2012) beyond what is strictly required for identity verification and anti-money laundering compliance. Where the collection of such information is necessary, we will seek your explicit consent at the point of collection.

nustae collects personal data through the following methods:

• Direct Interactions: Data you provide when completing nustae Login registration, updating your account profile, making deposits or withdrawals, placing bets, participating in promotions, or contacting our customer support team.
• Automated Technologies: Technical data collected automatically when you access or browse the nustae platform, including through cookies, web beacons, server logs, and similar tracking technologies as described in Section 8 of this policy.
• Payment Processors: Financial transaction data received from our payment partners (GCash, Maya, GrabPay, QR Ph, BPI, BDO, Metrobank, 7-Eleven CLiQQ) when you make deposits or withdrawals.
• Identity Verification Partners: During KYC verification, nustae may receive supplementary identity confirmation data from regulated third-party identity verification service providers.
• Regulatory Sources: In connection with our anti-money laundering obligations, nustae may receive data from third-party screening services that check names against relevant watchlists and sanctions databases.

nustae uses your personal data for the following purposes:

• Account Registration & Management: To create, verify, and administer your nustae account, including processing your nustae Login credentials and maintaining your account profile.
• Service Delivery: To provide access to the full nustae platform including sports betting, live casino games, JILI slots, bingo, sabong, and all other products offered on the platform.
• Financial Processing: To process deposits, withdrawals, and bonus credits in Philippine Peso (PHP) through your chosen payment method, and to maintain accurate financial records of all transactions.
• Identity Verification & KYC Compliance: To verify your identity, confirm that you are 21 years of age or older, and comply with our Know Your Customer obligations under Philippine anti-money laundering regulations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and any other conduct that threatens the integrity of the nustae platform or the safety of our players.
• Responsible Gaming: To monitor gaming behaviour patterns that may indicate problem gambling, to administer deposit limits, cooling-off periods, and self-exclusion requests, and to ensure compliance with our Responsible Gaming Policy.
• Customer Support: To respond to your enquiries, resolve complaints, and provide technical assistance through our 24/7 Live Chat and email support channels.
• Marketing & Promotions: Where you have given your consent, to send you information about nustae promotions, bonuses, new games, and platform updates via email or SMS. You may withdraw this consent at any time through your account settings.
• Legal & Regulatory Compliance: To comply with applicable Philippine laws, including the Data Privacy Act of 2012, Anti-Money Laundering Act, and any directions issued by relevant regulatory authorities.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, functionality, and user experience of the nustae platform.

nustae will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or without a valid legal basis under the Data Privacy Act of 2012.

Under the Data Privacy Act of 2012 of the Philippines, nustae must have a lawful basis for processing your personal data. The following table sets out the legal bases we rely on for each category of processing activity:

Where we rely on legitimate interests as our legal basis, we have assessed those interests against your rights and freedoms and determined that our legitimate interests are not overridden by your data protection rights. You have the right to object to processing conducted on this basis — see Section 11 for details of your rights.

nustae does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Service Providers: GCash, Maya, GrabPay, QR Ph, BPI, BDO, Metrobank, and 7-Eleven CLiQQ, for the purpose of processing your deposits and withdrawals in PHP.
• Identity Verification Providers: Regulated third-party KYC and identity verification services engaged by nustae to verify your identity, age, and compliance with applicable Philippine regulations.
• IT and Platform Infrastructure Providers: Cloud hosting, cybersecurity, and platform infrastructure service providers who process data on nustae's behalf under strict contractual data processing agreements.
• Game Content Providers: Where necessary to operate third-party casino games (including JILI slot titles such as Aladdin and Bird Catcher), certain technical session data may be shared with the relevant game provider to facilitate gameplay. Game providers do not receive your financial or full identity data.
• Regulatory Authorities: The Philippine Amusement and Gaming Corporation (PAGCOR) and other competent Philippine regulatory bodies, as required by law or as directed by a valid regulatory order.
• Law Enforcement: Philippine law enforcement agencies, courts, and government authorities where required by a valid court order, subpoena, or applicable law, including the Anti-Money Laundering Council (AMLC) where mandated by the Anti-Money Laundering Act.
• Professional Advisors: Legal counsel, auditors, and other professional advisors engaged by nustae, subject to professional confidentiality obligations.

nustae uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. Cookies allow us to recognise your device, maintain your session, and personalise your experience on the nustae platform.

We use the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for you to use the nustae platform and cannot be disabled. They include session management cookies that keep you logged in during your nustae Login session, security tokens, and cookies that remember your responsible gaming settings.
• Functional Cookies: These cookies remember your preferences (such as language settings and display preferences) to provide a more personalised experience on the platform.
• Analytics Cookies: These cookies collect anonymised information about how visitors use the nustae platform — such as which game pages are visited most frequently and how players navigate between sections — to help us understand and improve platform performance.
• Security Cookies: These cookies support our fraud detection and account security systems by helping us identify unusual access patterns or suspicious activity on your account.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the nustae platform — in particular, disabling strictly necessary cookies will prevent you from maintaining a logged-in session.

nustae retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The following retention periods apply:

Upon expiry of the applicable retention period, nustae will securely delete or anonymise your personal data in accordance with its data disposal procedures. Where anonymisation is applied, the resulting data can no longer be associated with you and is not subject to this Privacy Policy.

nustae implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our key security measures include:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and the nustae platform is encrypted using industry-standard 256-bit SSL/TLS protocols, protecting your personal and financial data in transit.
• Encrypted Data Storage: Sensitive personal data, including financial account details and identity documents, is stored using strong encryption at rest within our secure data infrastructure.
• Access Controls: Access to personal data within nustae's systems is restricted on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and regular data protection training.
• Two-Factor Authentication (2FA): nustae offers 2FA for player accounts and requires 2FA for all internal staff access to systems containing personal data.
• Regular Security Audits: Our platform undergoes regular third-party security audits and penetration testing to identify and remediate potential vulnerabilities before they can be exploited.
• Incident Response: nustae maintains a documented data breach response procedure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the National Privacy Commission (NPC) and affected players within the timeframes required by the Data Privacy Act of 2012.

While nustae takes every reasonable precaution to protect your data, no method of transmission over the internet or method of electronic storage is 100% secure. You are responsible for keeping your nustae Login credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights in relation to your personal data held by nustae:

• Right to Be Informed: You have the right to be informed about how your personal data is being collected and processed — which is the purpose of this Privacy Policy.
• Right to Access: You may request a copy of the personal data nustae holds about you. We will respond to verified access requests within thirty (30) days.
• Right to Correction: You have the right to request correction of inaccurate or incomplete personal data held by nustae. You may update most profile information directly through your nustae account settings, or by contacting support.
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to nustae's legal retention obligations described in Section 9.
• Right to Data Portability: You have the right to request a copy of the personal data you have provided to nustae in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where nustae relies on legitimate interests as its legal basis, as well as the right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where nustae processes your data on the basis of your consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that nustae has not handled your personal data in accordance with the Data Privacy Act of 2012.

If nustae becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data from our systems, permanently close the associated account, and where applicable refer the matter to the appropriate Philippine authorities.

Parents and guardians who believe that a minor may have registered on the nustae platform are encouraged to contact us immediately via our 24/7 Live Chat or by emailing [email protected] so that appropriate action can be taken without delay.

nustae employs mandatory age verification as part of the nustae Login registration process and conducts ongoing KYC checks to enforce this restriction. Our responsible gaming tools also include parental control guidance on our Responsible Gaming page.

The nustae platform may, from time to time, contain references to third-party services (such as payment providers like GCash or Maya) in the context of completing transactions. These services operate under their own privacy policies, which nustae does not control and is not responsible for.

We strongly encourage you to read the privacy policy of any third-party service you interact with in connection with your use of the nustae platform, including the privacy policies of your chosen payment provider. nustae's Privacy Policy applies only to data processed by nustae through the nustae.net platform and does not extend to any third-party service or website.

nustae reserves the right to update or amend this Privacy Policy at any time. When we make changes, we will revise the "Last Updated" date at the top of this page. Where changes are material — meaning they substantively affect your rights or the way we process your data — we will notify you by displaying a prominent notice upon your next nustae Login, or by sending an email notification to your registered address.

Your continued use of the nustae platform following the publication of an updated Privacy Policy constitutes your acknowledgment of the revised terms. We recommend that you review this Privacy Policy periodically to stay informed about how nustae protects your personal data.

If you do not agree with any amendment to this Privacy Policy, you have the right to close your account and request deletion of your data, subject to nustae's legal retention obligations, by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or the way nustae handles your personal data, please contact our Data Protection Officer through any of the following channels:

• Email: [email protected] — include "Data Privacy Request" or "Privacy Complaint" in the subject line.
• 24/7 Live Chat: Available directly on the nustae platform after nustae Login.

nustae acknowledges all data privacy requests within five (5) business days and aims to resolve them within thirty (30) days. Complex requests involving significant data retrieval or legal review may require an extension, which we will communicate to you in writing.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority for data protection matters under the Data Privacy Act of 2012.

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